Due to the Victorian lockdown, we are CLOSED from 11:59pm Friday 12th Feb until 6am Thursday 18th Feb.


Accor Hotel Network

WestWaters accommodation is part of the global network of Accor Hotels and is branded ‘Mercure Melbourne Caroline Springs’.

Certificate of Excellence Winner

As part of the Accor Global Hotel Network, you will be able to utilise many of the benefits that Accor brings including exclusive member offers and discounts as an ‘Accor Plus’ or ‘Le Club member’.

Close to Melbourne CBD

Our location is close to many business areas including:

  • Derrimut (Industrial park) – 9.1 Km 
  • Sunshine Hospital – 14.4 Km
  • Truganina (Industrial Park) – 15.7 Km 
  • Keilor Park (Business park) – 14.4 Km
  • Airport West (business park) -16.8 Km

Accommodation for Business & Leisure

Perfect for business or leisure, the hotel features 98 rooms each with their own outdoor balcony, spacious bathroom, flat screen TV, in room safe, working desk, Wi-Fi and tea & coffee making facilities.

Studio Apartments are available for longer stays, or treat yourself to extras in our Lake View Privilege Rooms.

Onsite facilities include a fitness center and indoor heated pool & spa, conference and event spaces, secure undercover car parking and charge back to rooms when dining at WestWaters food & beverage outlets.

Gym & Lap Pool

Included in your stay at Mercure Melbourne Caroline Springs, is use of our on site fitness centre, indoor pool and spa. Change rooms, showers and towels are located in the same area. Access is via request at Reception and is for hotel guests only between the hours of 6am and 9pm.

Business Centre

When staying at Mercure Melbourne Caroline Springs, should you require additional assistance with faxing, internet access or other business related services, please see our Reception Staff.

Additional charges may apply and you will be advised at the time of your enquiry.

Conference Services

WestWaters is the ideal choice and offers you the best conference, meeting rooms or product launch venue in the western suburbs. We can cater for a number of different style corporate events. From smaller boardroom meetings to large presentations and launches.

All conference rooms are located on the ground floor ensuring easy access by all guests.

From simple meetings to large presentations, let our experienced and dedicated team assist you with the planning of your event. They’ll assist you with the little things to ensure the smooth running of your conference.

Offering an escape from the usual enclosed city venues, WestWaters is perfectly located to offer the space and tranquillity that only an out-of-city location can. Just 20 mins from Tullamarine Airport and 25 kms from the Melb CBD, WestWaters is perfectly located to accommodate local and visiting delegates.

Each conference room offers Wifi and HSIA. Additional AV & technical facilities are available via our team of professionals. Both of our Ballrooms have just undergone a major AV upgrade to both the projector systems and the audio equipment to make it the best possible for you and your guests.

When staying in our accommodation your guests will experience the services and facilities that you expect from a 4.5 star hotel. After your conference, they can take advantage of our on-site fitness centre and indoor pool and spa, take a walk or run around Lake Caroline, or enjoy a leisurely drink with their colleagues in one of our bars.

For more details please contact us.

Private Parking

Don’t walk in the rain when visiting WestWaters. We have FREE onsite, undercover car parking.

WestWaters Hotel & Entertainment Complex provides 2 levels of free secure, undercover parking with direct access by lift to the main reception of the venue.

View the WestWaters Car Park Terms and Conditions.

Make A Booking

For group bookings, or for more information, please contact us.


Bistro, cafe, sports bar and more. Indoor or outdoor dining, whatever your mood!​


Bistro, cafe, sports bar and more. Indoor or outdoor dining, whatever your mood!​


Bistro, cafe, sports bar and more. Indoor or outdoor dining, whatever your mood!​